We offer free shipping Canada wide for orders over $150.00
Under $150.00: $12.00 flat rate
2 - 5 Business Days
Your order ships from BC and thus you will not incur any duties. We also have a paid express Canada shipping option, and can ship internationally and to the USA on Londrebodywear.com. Please allow one business day for processing.
We are not liable or responsible for the duties or taxes placed on your package upon arrival in your country. There may be delays as a result of customs which are beyond our control.
We are taking every care to keep our partners and our customers safe. We are noticing only slight delays as a result of the pandemic. We ask for your patience as shipping and returns may occasionally take a few days longer than usual. We are grateful for you.
RETURN / EXCHANGE
We offer easy returns via our return portal. We send you a prepaid Canada Post label.
Return for store credit: Free
Return for refund: $15.00 for shipping label and processing.
We do not offer returns on Face Masks. Sale items are non returnable. All original packaging, including barcode MUST be included with your return.
We have easy returns + exchanges with in 60 days, provided the items are in the original conditions and have the tags and liners in tact. If you need to make a return or exchange, please head to our return portal so we can get you set up with a return label.
We reserve the right to refuse returns that do not meet the requirements listed above. We charge a $45.00 fee to return these items back to you.
You can view more details about processing a return here. Please allow for shipping time, 7-10 days to process at our warehouse and for up to 7-10 business days for your credit card company to process the return.
For international customers: please email firstname.lastname@example.org
How do I return or exchange an order?
For your return, please:
Visit our return portal and fill out the required fieldsSelect the item(s) you want to exchange or return. Quick tip: If you’re returning an item(s), you have the option to return for store credit free of charge.Stick the return label on the mailer and close it up carefully with tape.Drop off your item(s) to the courier on the label.*
*Make sure to have your return dropped off and scanned 50 days from the original ship date to avoid being charged and to receive your refund. Only send returns using our pre-paid return labels so that we can track it. We cannot refund a lost return that was sent using a method other than our return labels.
Can I exchange an item?
We'll issue you store credit and then you can order the item off our site. Please note, our store credit is valid for five years. This option is free of charge.
Once the order has been placed, we are unable to make any changes. However, we do accept returns and exchanges on items in the original condition for 90 days after purchase, given the tags are still on and the hygiene liner is intact.
All orders are processed in CAD.
Our products are made primarily of recycled materials, sourced from an OEKO Tex 100 certified factory in Taiwan.
We have a quality, long lasting product. However, bodies change and clothing inevitably wears out after years of use. When you are finished with your suit, please return it to us to receive a 20% credit towards your next purchase.
• So far, Londre has taken over 90,000 plastic bottles from the beaches and streets of Taiwan to create their swimwear.
• All water used in production is able to be reused.
• Textile factory is OEKO tex 100 certified.
• Strategic use of fabric scraps in the creation of accessories.
• Small production to minimize waste.
• Recycling program - all suits are able to be rejuvenated into new materials at the end of their long life.
• Repair program - compensation given to customers to have suits repaired with in first year after purchase if needed.
• All dyes are non toxic and free of harmful chemicals.
• Minimally used packaging is compostable (made from corn) and recyclable.
Chitosante is made out of by product shells from the shellfish industry that would have otherwise been discarded, making it a sustainable resource.
Aside from being environmentally friendly, chitosante is durable, non-toxic, naturally anti-bacterial and anti-microbial, and odour resistant.
A side note about shellfish allergies: People who are allergic to shellfish are allergic to the meat, not the shell. Generally experts believe that chitosan is unlikely to be a problem for people with shellfish allergy.
Hand Wash, Hang Dry.
All sale items are non-refundable and non-transferable.