FAQS

 

SIZING

Have a peek at our visual size guide and sizing chart here

We are also available over email (hello@londrebodywear.com) to help you find the ideal size. 

 SHIPPING

Shipping fees and approx. length of delivery vary upon country and are subject to change based on mail delays and customs. We have free shipping to Canada and  offer a paid Express shipping option. We also deliver worldwide, please order on our international site. Please allow for one full business day for processing. 

EASY RETURN/ EXCHANGE POLICY

We offer free returns for store credit and a flat $15.00 fee for shipping back items for refund. Go to our return portal here. 

We do not accept returns on Face Masks. All sale items are non refundable, however we are able to offer store credit.

We accept unworn suits with hygiene liner in place and LONDRE tags still attached. Please allow for return shipping time, up to 10 business days to process the return at our warehouse and up to 5- 8 days for your credit card issuer to accept the return. We do not accept returns on scrunchies. 

We will not accept your return or exchange if there is any body oil, perfume, body lotion, deodorant, fluids, or sunless tanner on the suit. The product must be in the original condition. 

If you are shipping from outside Canada, you must write "RETURNED GOODS - NOT FOR SALE" on the customs form. If we are charged duty on the return item because you missed this step, then we have the right to deduct the duties we received from your refund.

 ENVIRONMENTAL IMPACT

  • So far, Londre has taken over 90,000 plastic bottles from the beaches and streets of Taiwan to create their swimwear. 
  • All water used in production is able to be reused.
  • Textile factory is OEKO tex 100 certified.
  • Strategic use of fabric scraps in the creation of accessories.
  • Small production to minimize waste.
  • Recycling program - all suits are able to be rejuvenated into new materials at the end of their long life.
  • Repair program - compensation given to customers to have suits repaired with in first year after purchase if needed.
  • All dyes are non toxic and free of harmful chemicals. 
  • Minimally used packaging is compostable (made from corn) and recyclable.
WHAT CURRENCY IS YOUR STORE IN?

All orders are processed in CAD. 

WHAT IS CHITOSANTE

Chitosante is made out of by product shells from the shellfish industry that would have otherwise been discarded, making it a sustainable resource. 

Aside from being environmentally friendly, chitosante is durable, non-toxic, naturally anti-bacterial and anti-microbial, and odour resistant. 

A side note about shellfish allergies:  People who are allergic to shellfish are allergic to the meat, not the shell. Generally experts believe that chitosante is unlikely to be a problem for people with shellfish allergy.

SALE ITEMS

All sale items are non-refundable and non-transferable. ​

WASHING 

Hand Wash, Hang Dry.

Some colour run off may occur on the first wash, so please be sure (as with all washing) to wash with similar colours). This colour run off will not effect the colour of the garment.

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

 Once the order has been placed, we are unable to make any changes. However, we do accept returns and exchanges for 90 days after purchase, given the tags are still on and the hygiene liner is intact.

 WHAT DO I DO IF MY PRODUCT IS THE WRONG SIZE OR DEFECTIVE?

Thats not good! Please contact us directly at hello@londrebodywear.com and we'll get it sorted out. 

 DUTY AND TAXES

We are not liable or responsible for the duties or taxes placed on your package upon arrival in your country.

RECYCLED + RECYCLABLE 

Our products are made primarily of recycled materials, sourced from an OEKO Tex 100 certified factory in Taiwan.

We have a quality, long lasting product. However, bodies change and clothing inevitably wears out after years of use. When you are finished with your suit, please return it to us to receive a  20% credit towards your next purchase. 

PRIVACY 

Respecting your privacy is deeply important to us. You can learn about our privacy policy here. 

WHICH PHOTOGRAPHERS DID THE PHOTOS? 

Most of the photos are by Ainsley RoseChristie Graham Photography did the hot spring photo, and Micheal Matti did the Alpine Lake photo. David Parias is responsible for the killer underwater photos in the striped minimalist. We also love seeing all of the images with #lovemylondre on instagram. 

 

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